CUSTOMER SATISFACTION SURVEY

Thank you for giving us the opportunity to serve you.

Please help us better meet your veterinary needs by taking a moment to complete this questionnaire.

1) Was your call answered promptly?
Yes
No

2) Was our telephone response courteous and helpful?
Yes
No

3) Was our receptionist(s) warm and cheerful?
Yes
No

4) Did our receptionist(s) give their undivided attention to you?
Yes
No

5) Did your wait before seeing the doctor seem brief?
Yes
No

6) Did the technician greet you warmly?
Yes
No

7) Was the technician helpful and careful with your pet?
Yes
No

8) Did the technician seem knowledgeable?
Yes
No

9) Was the doctor professional in manner and appearance?
Yes
No

10) Was the doctor courteous and genuinely concerned with your pet’s health?
Yes
No

11) Did the doctor explain your pet’s physical exam clearly and completely?
Yes
No

12) If your pet was hospitalized, was your pet returned to you clean?
Yes
No

13) Was the billing presented in adequate detail?
Yes
No